Job Description

Position Summary
Join the Ramily! The Office of Information Technology (OIT) at Winston-Salem State University is seeking a knowledgeable and service-oriented IT Applications Professional to support campus-wide application training, user support, and enterprise technology engagement.
The Office of Information Technology works to support and strengthen the academic, administrative, and associated research needs of all faculty, staff, and students at Winston-Salem State University through the provisioning, support, maintenance, availability, and outreach of Information Technology Services. Reporting to Application Administration Services (AAS), this position plays a key role in providing advanced application support, coordinating user training, and promoting digital technology awareness for faculty, staff, and students. The IT Applications Professional helps the campus community effectively utilize software systems integral to academic and administrative operations.

Core responsibilities include:

Design and Deliver Technical Training
Manage the end-to-end training lifecycle, including needs assessment, instructional design, content development, multi-modal delivery (e.g., classroom, webcast, online), and evaluation to align with organizational goals and compliance requirements.
Create instructional materials such as course outlines, job aids, and exercises to enhance learning outcomes.
Conduct regular training sessions for employees and students, ensuring high-quality, consistent content delivery.
Ensure training remains relevant and impactful by updating materials based on user feedback, application enhancements, and performance data.
Promote a culture of continuous technical learning to strengthen organizational capability and support change initiatives.
Application Support, User Enablement, and Project Coordination
Provide advanced (Level III) user support by resolving complex software issues, optimizing application performance, and guiding users toward effective software use.
Coordinate software implementations, upgrades, and integration projects, serving as a liaison between users, IT teams, and vendors to ensure successful deployment and adoption.
Analyze business processes, develop functional specifications, and conduct system testing to validate software solutions.
Translate complex technical information into accessible guidance for non-technical users, supporting confident and independent application use.

Manage Internal and External Communications
Develop and manage communication strategies across internal and external channels, including websites, social media, newsletters, and internal correspondence, in alignment with university branding.
Create and maintain style guides, accessibility standards, and brand voice documentation to ensure consistent messaging.
Consult with executive leadership to establish communication policies and procedures, including those for crisis response.
Support staff in communication development and provide training on effective, accessible communication practices.
Monitor and evaluate communication efforts to identify areas for improvement and inform strategy refinement.
Maintain Technical Expertise and Promote Best Practices
Maintain expert-level knowledge of enterprise applications and software systems by staying current with product updates, new features, and evolving functionalities to support users effectively and maximize organizational efficiency.
Monitor and apply relevant industry standards, best practices, and compliance requirements to ensure that application usage and support strategies align with institutional goals and regulatory expectations.
Leverage technical expertise to provide high-quality end-user support and training, ensuring users can effectively apply software tools to their roles through targeted instruction, troubleshooting, and practical guidance.
Position Information
Position Number 211264
Working Position Title IT Applications Professional, Programmer Analyst
Building and Room No.
Elva Jones Bldg Suite 1111
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. Permanent Full-Time
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Not Mandatory
Normal Work Schedule
Typically, Monday – Friday 8:00 am to 5:00 pm but will require flexibility to provide training after hours or occasionally on the weekend.
Department Required Skills
Bachelor’s degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field
Equivalent work experience may be substituted on a year-for-year basis
Three years of hands-on experience in enterprise software application support, application administration, business application consulting, software implementation, or system monitoring
Demonstrated experience in instructional and learning theory, training methodologies, and software training best practices
Strong knowledge in the implementation, configuration, and support of enterprise applications, particularly Microsoft 365 and SharePoint.
Excellent communication skills with the ability to convey technical concepts to non-technical users.
Preferred Years Experience, Skills, Training, Education
Demonstrated experience in supporting end-user adoption through documentation, live training, and user engagement strategies
Experience developing functional specifications, training materials, or technical documentation
Familiarity with software integration practices, including the use or development of APIs
Hands-on experience supporting learning management systems (LMS), content management systems (CMS), or enterprise scheduling tools such as 25Live
Demonstrated ability to deliver user training through multiple formats—such as virtual sessions, onsite workshops, and self-paced materials
Experience contributing to or managing technology-related communication efforts, including newsletters, social media, and intranet content