Job Description

Job Summary
Information and Technology Services (ITS) at the University of Michigan is looking for an experienced and motivated Senior Windows Server Engineer to join our Systems Operations group. This is an exciting opportunity to help manage the Windows Server infrastructure for ITS and U-M campus units. You will manage a mix of on-premise physical and virtual machines and cloud compute instances. You will be an important member of the Windows Server Engineering group within Systems Operations, reporting to the manager of Windows Server Engineering.


Your team is composed of collaborative and fun-loving individuals who are dedicated to innovation and delivering excellent support. We're all about making daily operations smoother and smarter through constant, high-level process automation. If you are an experienced Windows Systems Engineer with a passion for automation, we want to hear from you! Salary is commensurate with qualifications and experience.

Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave
Responsibilities*
As a Senior Windows Server Engineer, you'll help ensure the smooth operation and continuous improvement of our Windows server infrastructure. Your main responsibilities will include:

Provide tier 3 operational support for on-premise and cloud-based platforms
Investigate and resolve complex technical problems
Engage with new technologies, contribute to important projects, and grow your skills in a collaborative environment
Follow standard processes to ensure security compliance of systems and infrastructure
Provide great service to build lasting customer relationships
Participate in a 24x7 on-call rotation
Required Qualifications*
Minimum five years experience supporting Windows Server systems
Bachelor's degree in Computer Science, Business Computing or related field, or equivalent combination of education, certifications, and experience
Proficiency in PowerShell scripting for system administration
Experienced with Microsoft Endpoint Configuration Manager, Active Directory, Group Policy, and VMware virtual environments
Familiarity with vulnerability management and configuration assessment tools
Manage complex technical projects, including system migrations and infrastructure upgrades
Desired Qualifications*
SIEM and log analytic tools like Splunk
Device monitoring with Zabbix
Ansible for configuration automation
Spectrum Protect backup and restore
Automated operating system deployment
Hands-on experience with cloud environments (AWS, Azure, GCP)
Version control using Git and GitHub
Experience using vendor APIs to automate tasks and build new features
Microsoft Failover Clustering
Formal ITIL change management
Understanding of data privacy and compliance frameworks (e.g., FERPA, HIPAA, GDPR, PCI)