Clinical Scheduler (Bone Marrow Transplant)

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Exciting and New Career Opportunities await for you here at City of Hope Atlanta!

Our new Bone Marrow Transplant (BMT) Program is growing rapidly and is now in need of highly skilled and professional Clinical Scheduler. This position will coordinate patient scheduling and delivery of optimum care by responsibly scheduling established patient care appointments, specifically within the Bone Marrow Transplant unit.

The successful candidate:

• Contribute to the hospital delivery of optimum care by responsibly scheduling established patient care appointments, specifically within the Bone Marrow Transplant (BMT) unit.

• Perform in-person, telephone interactions and electronic functions to coordinate scheduling of patient care.

• Engage with patients, caregivers, care teams, and providers to maintain accurate schedule/visit information, accurate billing and tracking functions, and support patient satisfaction and preferences.

• Greet patients in a professional and friendly manner. Answers telephone calls on or before the third ring in a pleasant and knowledgeable manner. Maintains a professional attitude. Updates, prints and distributes patient schedules to patients, as requested.

• Schedule follow-up appointments for multiple disciplines and any other related appointments, as ordered by provider. Multiple disciplines to include, but not limited to: Bone Marrow Transplant unit, Infusion, Imaging, Medical Oncology, Survivorship, Surgery, Rehabilitation, Cardiology, Internal Medicine.

• Properly inform all City of Hope patients about hospital services; communicates patients’ needs to physician and nurses.

• Coordinate patient schedules for scans and tests in order to avoid conflicts. Explains schedules to City of Hope patients in understandable terms.

• Demonstrate compliance with infection control guidelines including proper use of personal protective equipment.

• Support and help team members while encouraging an organization-wide spirit of cooperation by promoting intradepartmental trust and respect.

Minimum Education Requirements

• High School diplomas or equivalent required

• Bachelor's degree desirable

Minimum Experience Required

• 2-3 years of Medical Scheduling experience preferred ​

Required Licensure and Certifications:

• Certification as a Medical Assistant or Certified or Registered Medical Assistant preferred, but not required

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information