Job Description

Summary
The Department of Pathology, Division of Pathology Informatics is seeking a team member to fill a Business Systems Analyst, Intermediate position. Under general direction, the business systems analyst intermediate works with team to formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Assists with analysis of department and end-user business needs, documentation of requirements, and translation of requirements into proper system specifications utilizing their clinical background and knowledge of health care compliance regulations. Participates in staff development, cross-training, and mentors less-experienced analysts. Able to work at a technical level while considering the business implications of new applications and techniques to the current and future business environment. Can analyze, compare, and evaluate various courses of action and work with senior staff and division leadership on decisions on matters of significance, while maintaining open communication with division and stakeholders. Must be able to devise or modify procedures and processes to solve complex problems related to the laboratory workflow, considering clinical application functions and limitations, operating time, and desired results.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Participate in test/database build activities across different clinical laboratory functional areas.
Assist with coordinating software version upgrades and corrections as needed.
Assist with implementation of software, hardware or systems as needed.
Protect the integrity of the data and escalate issues appropriately.
Provide technical assistance and support to areas involved with database and hospital information system management, the LIS, electronic medical record (EMR), and ancillary clinical applications.
Analyze, compare, and evaluate solutions independently based on the laboratory?s needs.
Investigates and documents third-party requirements, clinical requirements, and other requirements.
Coordinate and assist with software version upgrades and corrections as needed.
Assist with creating test plans and use case scripts for current and future workflows.
Assist with defining system scope and objectives of projects and meeting project goals.
Perform regression testing from testing plan/scripts and use cases for new software versions and patches.
Develop standard operating procedures for using the LIS and auxiliary software.
Communicate procedural changes to affected users and analysts.
Implement workflows/workflow changes within the laboratories and LIS.
Test and validate software and interfaces, as requested.
Document and track new issues within the LIS and EMR.
Keep manager and directors informed of issues as they arise.
Adhere to all accreditation requirements regarding the LIS and HER.
Daily troubleshooting and follow up regarding EHR and other HIS issues.
Manage and resolve error queues for Soft, MiChart and Atlas.
Maintain documentation for LIS issues and updates in STAR and CCN.
Update and resolve ServiceNow tickets for the Pathology Clinical, Operations and MLabs teams.
Document workflows for use in regression testing and workflow analysis.
Required Qualifications*
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment. In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Excellent troubleshooting and communication skills.
Bachelor's degree in clinical laboratory science, allied health, computer science/information technology, or other related field and/or 2 or more years of relevant experience.2 or more years of experience working is a large complex healthcare environment.
Desired Qualifications*
Understanding of the clinical laboratories and their workflows within a large hospital system, with particular interest in outreach services and reference laboratory support.
Understanding of large healthcare organizations and data structures.
Experience supporting laboratory information systems (LIS) such as SCC Soft Computer.
Experience with interfaces at a healthcare facility, including working knowledge of the HL7 messaging protocol.
Experience working with SQL and reports.
Self-motivated, curious, able to troubleshoot issues and find novel solutions to customer problems.
Ability to work with multiple teams; must be able to communicate well with others.
Ability to work independently, reaching out to business partners and customers when necessary.